We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Mexico, Central America, South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Je suis tellement satisfaite de mon achat communication irréprochable certainement je recommanderai et aussi livraison rapide commander lundi reçu Dimanche merci
Reçu en Guyane en 5 jours(commandé vendredi--->livré mercredi C'est super
je suis très satisfait de ma commande
Il sont superbe j’adore je vous recommande ses mèche
Great quality and the store is very friendly got my item 3 days post purchase.
I just had this wig installed by my stylist. When she inspected the wig she was very impressed. The wig is soft and it looks great on. The baby hair was plucked my stylist was also ecstatic about that feature. I highly recommend this wig. I will be buying a full lace one for the summer.
You will not be disappointed! No one knows this is NOT my hair. Just trim the lace and if you want to anything else to it, fine; however, it is perfect as is.I am soooooo pleased. The quality is great; very natural looking, and light weight.
I am in love. feels and look so natural. I added some color, which it took really well. So many compliments. Will be buying another one.
Everything is perfect so far, I’ll leave updates feedback after I try it.
This is my first time order from this company, this bob Unit is really great!!! So fast delivery awesome quality. I’ll definitely buy again.
This hair is bomb. Everything about it is amazing, from the preplucked lace to the perfect cap size. All I did was bleach the knots a lil, but other than that this wig is ready to wear right out of the pack. OOh and most importantly the lace matched my complexion PERFECTLY. Definitely Will be ordering again. Very reasonable prices.