We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Mexico, Central America, South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Amazing! I was pleasantly surprised at how great the quality and hairline was. Only 2 problems, you have to bleach the knots yourself and the wig cap was too big for my head. The shipping was FAST! I didnt wait a week!!!! I recommend this hair and this store/store!!!!! Go for it girls!!!
beautiful full lace wig. exactly as described. shipping was fast, about 4 days tops. store is awesome, I will be buying more I will post poc once installed
The product is excellent . Very please. will order again. Customer service stay in touch very step . Thank you
lovely texture and nice hair just as described
thanks
This hair is beautiful I havent installed it yet but I will leave an updated review when I do Thank you
Great hair.
Love the hair natural hair line so need to pluck unless you want to hair didn’t have any odor . Seller was great with communication and kept in touch with me. Once the hair was made it came pretty quick will post pictures once it’s installed. Also hair came with a band and have combs also can’t wait to wear this unit.
très jolie péruque.et bonne qualité de brèsiliens et livraison rapide j adore
très jolie et bonne qualité de brèsiliens et livraison rapide
nice but a bit snug , not for people with big heads
Very soft and nice
Love it
Very soft hair. I had to bleach the knots some more. In love with it. Curls are bouncy
Amazing natural hairline
This hair is gorgeous I am in love with this hair!!!
Just got it. Looks great. Have not tried it yet. But will do. Good customer service. Love it
I like it thank you so much
Good
Great quality wig
My Hair came so fast and I love my hair very nice!!!!! Thank you!!!
lindos cabelos,suaveis cheiro normal,olhar natural ,recomendo
Satisfied with hair..delivery fast to the UK. Will update with pictures if I can later :)
This wig is the TRUTH! I got the 22inch 130 density. The density is perfect because after I finger combed it out the curls fluffed up and it was the perfect amount of hair. Hardly any shedding at all and the hair is soft. no Tangles when I ran my fingers through it. I haven't washed it yet just cut the lace. I look forward to wearing it it's a beauty!
I love this wig it looks just how its perceived in the pictures it’s soft and curly and it being pre plucked was very helpful the shipping came very fast no complaints
I wasn’t too sure at first, but it’s great and it came to Atlanta 2 days early.
The customer service is amazing. They kept in contact with me from the moment I purchased the hair, while being shipped, and until I confirmed I was happy with the product. It took approximately 3-4 to receive. Upon opening the box I was extremely happy to see the presentation of the items. I received 16 inches with 150% density. This hair is very full and is extremely soft. It has so much movement and dries beautifully. I had received so many compliments and was told it fits me. It is definitely a Natural look. I recommend this company to any one who is looking for a different style. I am looking forward to buying more from Eva Hair.
THIS WIG IS EVERYTHING I WANTED IT TO BE! IT GETS VERY CURLY WHEN ADDS WATER AND ITS SOFT! I CANT WAIT TO INSTALL! also came within 3 days and vender kept in contact throughout the whole process... definitely will order again