We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Mexico, Central America, South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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very beautiful and lovely
the best store in aliexpress nice hair thanks for your Help
Very nice hair, first time buying from alieexpress ever!! So thankyou for a good first time experience
tthe is nice and lovely good product
top
I love it ....nice but the closure is not full
love the hair, look so beautiful and the shipping was very fast.thanks to the store
very beautiful
Bon produit
beautiful hair love it
Le produit et la couleur correspondent tout à fait à la description. Cependant attention, au premier lavage la couleur a un peu degorgée.
very nice thanks stores very good excellent
So far, after plucking and washing the hair, there is no shedding the hair is really soft and is looking good. I received the hair (including the weekend) in 4 days. Customer service is bomb. Hair is bomb With no smell. I am going to insert phots once I get it installed. And I will also be doing a month update as well. But as far as the customer service and product looking and feeling as described, that is right on point. I give it 10/10 for the time being
love the hair, perfect color
Super customer services and fast delivery....My client love the hair..Thank you so much..
j'adore ses meche la livraison était très rapide je reçu mes mèches au bout de cinq jours vendeuses à l'écoute très disponible je vous recommande cette vendeuses
The hair is extremely soft and beautiful. It is the perfect color and very manageable. i havent had much shedding at all either
very beautiful I love the hair
The hair is rlly good, i love the quality, it's soft and i recommend
l love it and it was so fast
J’aime beaucoup les cheveux, ils ressemblent à la description. En plus je les ai reçu dans un délai très bref. I’m cannot wait to install... thank you
Thank you so much. I am very satisfied. The hair is beautiful and came very fast. I will be ordering again.
I'm going to recommend
Great Hair And They Kept In Contact
I love it!
Very satisfied with my hair. Always order from this vendor. Very professional and fast delivery.
Dearest store thank you sooo very much and i received my item yesterday...i will buy more from you.
I received my hair today and I'm in love with it. The communication with the store was fabulous. She kept in contact with the whole time until my delivery was mad. I love the information she gave me in the hair to take care of it. When I get it installed I will come back and upload pics.
I ordered bundles 18,16,14 and had it made into a wig. I had a few problems getting it- it took a while to hair because it was stopped in customs, though I’m not sure if that had anything to do with the store. I am really hair with the hair, it’s very soft and l love the colour! The seller did keep in communication with me throughout the problems with customs as well. I would happily buy the hair again. I will give additional feedback after a couple of weeks.
Ok comferma have received thanks and Beautiful