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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
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United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Mexico, Central America, South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Я не первый раз заказываю у этого продавца. Каждый раз товар приходит очень быстро и всегда с подарком (сеточка для волос). Сразу скажу: девчата, надо брать! Волос густой, хорошо пошитый. Основа дышащая. В нем не жарко. Пока ждёте парик- найдите масло для волос "Приображение" от Гариньер потому что парик сразу попросит его. После масла цвет ещё богаче, насыщенней. Цвет - просто бомба! Рекомендую и товар и продавца. Молодцы!
the hair is soft and beautiful I can curls as I want I make any styles with it I love it I will recommend it to my friends and it come faster than I thought thanks
nice
Отличный парик.Мне очень понравился, доставка быстрая, продавец общительный.
Très jolie perruque merci
sono innamorata di questa parrucca, è veramente ben fatta ed i capelli sono lisci, setosi e lucenti, il colore poi è spettacolare, direi che è persino meglio di quello che mi aspettavo. il taglio è fatto bene, non perde capelli, non ha cattivi odori, è folta e il risultato è assolutamente naturale. il venditore mi ha seguita passo passo, ha sempre monitorato la spedizione con cura e più volte ha scritto per mettermi a conoscenza di vari dettagli. 1000 stelle per la parrucca e 1000 stelle per il venditore. Grazie!
merci beaucoup
Good conversation with me and very vast delivered my hair and suppa quality
Love this wig. Hair is soft and has a lot of movement. The color is a beautiful burgundy. The hair is wearable out side the bag just The bangs need adjustment. I'm satisfied. Customer service is excellent. Very fast communication and incredibly fast shipping that the customer service helped me with. I would give 6 stars if I could
very fast.les than two weeks. thank you store. I will order more for friends
Good comunication with the store the product is very good and delivery is fast
so lovely