SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lardyn (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lardyn.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Packed all well, in fact has not tried yet, the shelf life is up to 22 years. Delivery three months to Brest
ok
Delivery to Mo less than a month, the cream is white, thick is not transparent. Let's try
Everything is fine! I take in this store not the first time, never problems with the products was not. Track tracked, shipping about a month.
Bought this not the first time and I really love it
Thank you.
Очень классный крем. Моей маме понравился. Имеет лёгкую текстуру с приятным запахом, быстро впитывается. Результат пока не заметили никакой. Надеемся на лучшее. Спасибо
нравится, спасибо
A great cream, especially considering the price
крем не пришёл,спасибо продавцу деньги вернули
אחלה, משתמשת ועין שחור מתחת לעין. ממליצה מאוד
Very good!
Пришел мой крем! два с половиной месяца в пути! Хороший ответственный продавец! Рекомендую. Товар понравился.
Muchas gracias al vendedor, envió un pequeño regalito.
спасибо
товар не получила, деньги вернули. продавец очень вежливый и это приятно.
Коробка мятая( но продавец в этом не виноват, скорее всего это наша любимая почта РФ так доставляет. Что касаемо быстроты прибытия заказа то с момента заказа прошло 3 месяца и вот получила, за этой время можно было 10 раз в Китай слетать)))
Благодарю!!! Рекомендую!!!
Крем ,по первым признакам,глаза порадовал. )) Спасибо!
A very good eye cream. Lightens, tightens and firms the skin under the eyes, does not cause sensitization.
Доставка до СПб 1,5 месяца. Упоковано хорошо в дутую упаковку. Заказ был большой на распродаже 31 марта, доставку выбирала Seller's Shipping Method, фактически посылку продавец зарегистрировал очень быстро при этом выбрал доставку China post registred air mail. 21 апреля я задала вопрос продавцу о том, почему не видно движения посылки и 24 апреля посылка начала своё движение, т.е фактически почти месяц посылка не отправлялась (возможно из-за увеличения количества заказов на распродаже), именно доехала посылка меньше чем за месяц. Т.к я выбирала "бесплатную" неотслеживаемую доставку, которая по расчёту идёт 2 месяца снижать оценку за доставку не буду. Позже дополню отзыв по результатам использования.
super
The cream is quite dense, not gel. Perfectly absorbed, i'm happy, thank you!
I did not receive the goods, the parcel was lost ((money returned to me, i think, as always, the russian post loses, and the store pays, although the parcel was sent without tracking, and they are always lost (((. 5sv for the culture of communication and goodwill
Thank you
Long shipping. Year to 2021.
Finally i waited for my cream, took everything from this store, thank you very much
The parcel is received. Thank you very much
In the store i write not for the first time. I like the store. I'll try the cream.
As in the photo. not yet used.
All well packed. Delivery time over a month. If it works will see
The delivery is very long, the terms have already come out and i opened a dispute, and 2 weeks after that the cream has reached) the texture is pleasant, i hope there will be no allergies.
It came in 5 weeks, the box is a little wrinkled, although it was packed in a blown bag, in the case while trying it
Cream, really, works!